Guarantee & Refund Policy
Onlinegametester.com Guarantee & Refund Policy:
Onlinegametester.com have a 30 day money back guarantee policy.
Onlinegametester.com use Stripe for secure and encrypted payments. Onlinegametester.com will never get acces to your credit card informations, and will never ask for your credit card details.
We are very confident in the programs and services sold through our site; however your satisfaction is our number one priority. If for any reason at all you are not 100% satisfied with your purchase, just let us know within 30 days and we'll provide you with a prompt, hassle free refund.
We make every effort to reply to support tickets within 24hrs Monday – Friday (excluding holidays) on e-mail, however in periods of high demand, if may take a little longer to receive a response.
You can help to ensure a speedy reply by including the following information with your request:
(a) Your first and last name.
(b) Your email address.
(c) A copy of your receipt and order ID number.
(d) The reason for requesting a refund or cancellation.
When you purchase Onlinegametester.com though our site, the payment will not be charged to your credit card for 5 days. This allows you up to 5 days to review the products or services you have purchased through our site before your credit card is actually charged.
This ensures that you will have plenty of time to be sure you are happy with your purchase before you are charged. If you are not happy for any reason, you have up to 5 days to let us know you wish to cancel your order and you will not be charged.
If you would like to cancel your purchase or to submit a refund request, please use our contact form to create a refund ticket.
Please allow up to 48hrs for our customer support team to process your refund or cancellation request. Our support team will contact you to confirm that your refund has been processed or to ask for additional information if needed.
All refunds will be issued in the form of payment in which they are made. Please allow 7-10 days for processing and for the refund to be credited to your account.